Frequently Asked Questions

Everything you need to know about shopping at Moons Toy Store

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for apparel and accessories?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that sale items are final sale and cannot be returned.

How can I track my package after it has shipped?

Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I ensure I am choosing the correct size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.

Are your products ethically sourced?

Yes, Moons Toy Store is committed to sustainability and ethical manufacturing. we partner exclusively with factories that ensure fair wages and safe working conditions.