Returns & Exchanges at Moons Toy Store

We want you to love your purchase, but if you are not completely satisfied, we offer a hassle-free return policy within 30 days of delivery. Please ensure all items are unworn, unwashed, and include original tags to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup for your convenience.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.